How to Cope with Difficult People
by Alan Houel & Christian Godefroy
How easy life would be if we didn't have to deal with difficult people! Whether it's an explosive boss, an uncooperative bureaucrat, a hostile customer, an arrogant salesperson, or an argumentative relative, some people have ways of making our life difficult. How to Cope with Difficult People will show you how to deal with people calmly, effectively and assertively, get people to listen to your ideas, and achieve your goals without losing your temper. By the skilful use of words, negotiation and humour, you can improve your techniques for handling difficult people.
Alan Houel holds an MA in Sociology and Communication and is a specialist in management psychology. He leads seminars on management training, communication and negotiation techniques for groups of executives.
Christian Godefroy has given training seminars to senior company personnel around the world on self-confidence, communication and relaxation.
122pp
216 x 138 mm
ISBN: 978-0-85969-682-1
Price: £6.99
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