How to Listen so that People Talk
by Mary Hartley
People often assume that listening is easy, yet it is the least understood of the communication skills. Many of us make little effort to learn or develop an ability to listen well. Yet poor listening is the cause of communication breakdowns in every area of life, particularly in personal relationships. But, as Mary Hartley shows in this book, effective listening can be learnt. The topics covered include: - understanding points of view – your own and other people’s
- communication techniques and rules
- the difference between hearing and listening
- establishing rapport and setting boundaries
- body language
- how to respond, with and without words
taking risks and expressing feelings
The guidance provided in How to Listen so that People Talk will be helpful for those who want to build richer, stronger relationships.
Mary Hartley is a writer and self-development coach specializing in people skills and communication. As well as contributing to national newspapers and women’s and general-interest magazines, Mary has broadcast on national and local radio programmes on issues such as managing anger and coping with stress. Her books The Good Stress Guide, Managing Anger at Work, Body Language at Work, Stress at Work and The Assertiveness Handbook are all published by Sheldon Press.
128pp
216 x 138 mm
ISBN: 978-0-85969-969-3
Price: £7.99
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